Privacy Policy

Servicios de Teleasistencia, S.A. (Atenzia), as data controller, in compliance with the provisions of EU REGULATION 2016/679 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and with Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, informs you:

DETAILS OF THE DATA CONTROLLER

• Domain name: www.atenzia.com
• Corporate name: Servicios de Teleasistencia, S.A. (Atenzia)
• CIF (tax code): A-80495864
• Postal Address: Plaza Manuel Gómez, 2 – 7º (28020 Madrid)
• Telephone: 915 632 89

Data, Purpose, Legal Base, Preservation and Data Transfer:

• E-mail: lopd@atenzia.com
• Data Protection Officer lopd@atenzia.com
• Registered in the Mercantile Register of Madrid in Volume 512, Book 0, Folio 65, Section 8, Page M- 83886.
• To obtain confirmation as to whether or not the Entity is processing personal data which concerns you.
• To access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• In certain circumstance, interested parties can request the processing of their data to be limited, in which case we will only retain it for the task or the defence of claims.
• In certain circumstance and for reasons related to the specific situation, interested parties may oppose the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.
• To portability, which implies that the data subject's personal data are transmitted directly from one controller to another, without the need for prior transmission to the data subject himself/herself, provided that this is technically possible.

Datos, Finalidad, Legitimación, Conservación y Cesión de los datos:

The personal data gathered through data collection forms both on the website https://atenzia.com as well as on paper, will be processed by Atenzia for the purpose of responding to your request for information and, if you have given your consent by checking the corresponding box, to send you marketing messages, resources and products which Atenzia offers their customers. Your data will not be transferred to any third parties. This data processing in necessary to deal with your request and is based on the consent you gave when you sent us your request for information and checked the box for Agree to receive marketing messages. The data gathered using this form and that given subsequently will be kept by Atenzia while it deals with your consultation, or in the case of having checked the corresponding box, until you revoke your consent or oppose such processing.

Los datos personales de personas de contacto de empresas vinculadas a Atenzia y los datos personales que usted pueda facilitarnos durante su relación contractual, profesional o comercial con Atenzia, serán tratados por la misma con la finalidad de mantener dichas relaciones, así como para el envío de comunicaciones comerciales de los servicios, recursos o productos que ofrece Atenzia a sus clientes. Ud. puede oponerse libremente a recibir dichas comunicaciones, sin que ello condicione nuestras relaciones contractuales, comerciales y profesionales. Para la realización de esta gestión es posible que sus datos sean cedidos al Registro Mercantil, a la Administración Tributaria, entidades bancarias, de auditoría y asesoría, abogados y notarios. Este tratamiento de datos es necesario para el cumplimiento de obligaciones legales, la ejecución del contrato y/o para el mantenimiento de la relación contractual, profesional o comercial. Igualmente, le informamos que sus datos serán conservados mientras se mantengan estas relaciones y los plazos marcados por la legislación fiscal o durante los plazos establecidos para atender posibles reclamaciones.

The personal data collected in registration forms for online workshops will be used for the management of said conferences, as well as to send you confirmation of registration and the following communications of interest about the conference (link to join, satisfaction survey, the video once it has been finished, etc.) and, if you have given us your consent by ticking the corresponding box, to send you information about other conferences organised by Atenzia and related communications. Your data will not be transferred to any third party. The legal base for the processing of your data is your consent given when sending the registration form, and if you checked the corresponding box, to send you information on other workshops and related information. Atenzia will keep your data until the end of the online workshop or until you revoke your consent or oppose said processing.

The personal data of contact persons of companies linked to Atenzia and the personal data that you may provide us with during your contractual, professional or commercial relationship with Atenzia will be processed by Atenzia for the purpose of maintaining these relationships, as well as for sending commercial communications about the services, resources or products offered by Atenzia to its customers. You may freely oppose receiving these communications, without this affecting our contractual, professional or commercial relationship. For this purpose, your data may be disclosed to the Commercial Register, the tax authorities, banks, audit and consultancy firms, lawyers and notaries. The processing of this data is necessary to comply with legal obligations, to execute the contract and/or to maintain the contractual , professional or commercial relationship. We also inform you that your data will be kept for as long as these relationships are maintained and for the time periods designated by fiscal legislation or for the time period established to deal with possible complaints.

If you have sent us your CV to Atenzia’s postal or electronic addresses, or have provided it to us through an employment offer published on Linkedin or Infojobs, we inform you that your data will be processed by Atenzia to manage your selection process for vacant posts within the company. Your data will not be transferred to any third party. This data processing is necessary to deal with your request and is based on the consent you gave when you sent us your CV. Unless you oppose the processing of your data, they will be kept for 1 year after you sent Atenzia your CV or, if applicable, while the employment or trade relationship continues and the time periods established by labour or fiscal legislation or for the time period established to respond to possible complaints.

• To withdraw consent given.
• To complain to a Supervisory Authority: if you consider that your rights have not been respected, you can file a complaint in writing to the Spanish Data Protection Agency at Calle Jorge Juan, 6, 28001 Madrid or use the website: .https://sedeagpd.gob.es. In both cases you must include relevant documentation.
• You have the right to make a complaint to the Data Protection Officer (DPO) of Servicios de Teleasistencia, S.A. (Atenzia).
• Presentar ante la Superintendencia de Industria y Comercio quejas por infracciones a lo dispuesto en la presente ley y las demás normas que la modifiquen, adicionen o complementen;
• Revocar la autorización y/o solicitar la supresión del dato cuando en el Tratamiento no se respeten los principios, derechos y garantías constitucionales y legales. La revocatoria y/o supresión procederá cuando la Superintendencia de Industria y Comercio haya determinado que en el Tratamiento el Responsable o Encargado han incurrido en conductas contrarias a esta ley y a la Constitución;
• Acceder en forma gratuita a sus datos personales que hayan sido objeto de Tratamiento.
• Presentar consultas y reclamos relacionados con la regulación vigente en materia de Protección de Datos Personales.